Business Process Management

Alexandra Morrison2022-10-19T19:02:52+00:00October 19th, 2022|Categories: Artificial Intelligence, Business Process Management, Business Process Optimization, Natural Language Processing|

Theme and Sentiment Analysis Many organizations are focused more and more on the experience of customers, employees, and partners recognizing that behind every person is a story. These stories can help organizations illuminate and improve moments that matter most to individuals. Often these stories are gathered through open-ended questions in surveys and questionnaires. As more and more qualitative feedback/stories are collected, the problem lies within how to leverage the insights, positive or negative, for continuous improvement in organizations. These stories can serve to assist organizations in recognizing the behavior, preferences, wants, and needs of those they serve—not as point-in-time insights, but as an ongoing relationship. “Businesses know there is a richness in [...]

Priority Support

Business Process Management, Business Process Optimization, Support, Workflow

Priority Support

Sarah Wong2022-09-28T18:05:51+00:00September 23rd, 2022|Categories: Business Process Management, Business Process Optimization, Support, Workflow|Tags: Continual Improvement, ITIL, P1, Support, Ticket|

Priority Support for Ticketing Process Regarding P1s, it seems suspiciously circumstantial that keyboards have the “1” and “!” on the same key. P1s are “Priority 1,” top-priority Support tickets addressing business-critical needs. If a support ticket comes in assigned as a P1, urgency from the NLP Logix Client Operations Team is actionable with the emphasis of taking action with an exclamation point! As tickets are channeled into the pipeline, they are assigned a priority level of P1, the most urgent, to P4, the lowest urgency. These levels are based on the ITIL standard if identifying the impact and urgency [...]

Business Process Management with Decisions and NLP Logix

Artificial Intelligence, Business Process Management, Data Science, Partnership, Press Releases, Workflow

Business Process Management with Decisions and NLP Logix

Sarah Wong2022-08-17T18:20:31+00:00July 1st, 2020|Categories: Artificial Intelligence, Business Process Management, Data Science, Partnership, Press Releases, Workflow|Tags: Artificial Intelligence, Business Process Management, Partnership, Press Releases, workflow|

Decisions and NLP Logix Announce Partnership to bring the Power of Machine Learning to Business Process Management Jacksonville, FL. - July 1, 2020 - The Decisions no-code workflow and rules platform was designed to enable businesses to automate and optimize their digital business processes but do so in a way that is able to be done by non-programming staff. NLP Logix was founded with the mission to bring the power of machine learning to industry by becoming its customers outsourced data science team. With the combination of the Decisions platform and NLP Logix machine learning tools and team, the ability to quickly and affordably integrate artificial intelligence to workflows is now here. [...]

5 Tips for Applying Automation to Your Recruiting Process

Artificial Intelligence, Automation, Business Process Management, Case Studies, Matchpoint, Workflow

5 Tips for Applying Automation to Your Recruiting Process

Sarah Wong2021-01-18T15:24:24+00:00April 15th, 2020|Categories: Artificial Intelligence, Automation, Business Process Management, Case Studies, Matchpoint, Workflow|Tags: AI, automation, Matchpoint, workflow|

5 Tips for Applying Automation to Your Recruiting Process It seems that there are new products entering in the HR Tech space almost every day. For a long time, most staffing and recruiting teams heavily relied on their Applicant Tracking System (ATS) to manage much of their day to day operations. The leading Applicant Tracking Systems continue to add more features and functionality, however in recent years, many new recruiting technologies have emerged that promise new and improved ways to recruit and manage your staffing business. Many of these new products include some form of A.I. or automation. Applying automation to your recruiting workflows can sound like a daunting [...]

Do You Know Your Staffing Numbers?

Analytics, Business Process Management, Data Science, Matchpoint

Do You Know Your Staffing Numbers?

Sarah Wong2021-01-20T21:15:07+00:00April 7th, 2020|Categories: Analytics, Business Process Management, Data Science, Matchpoint|Tags: Analytics, Business Management, Business Process Management, Human Resources, Matchpoint, Recruiting|

If you were to ask most staffing managers and executives how their teams are performing, most can give you precise numbers of their weekly gross profit, monthly direct-hire fees and average margins, but many have a hard time giving specific details around some of their teams performance metrics. There are a list of Key Performance Indicators that Staffing Managers should be looking at - Time to Submit, Time to Fill, Submit to Hire Ratio, Cost to Apply, Cost to Place, and several others important metrics. One reason why many managers do not have a clear picture of these metrics is that the data can sometimes be hard to track depending on [...]