Business Process Optimization

Theme and Sentiment Analysis for Business

Alexandra Morrison2023-07-21T16:36:02+00:00October 19th, 2022|Categories: Artificial Intelligence, Business Process Management, Business Process Optimization, Natural Language Processing|

The Power of Theme and Sentiment Analysis for Customer Insights and Competitive Advantage Theme and sentiment analysis are valuable tools for businesses as they provide insights into customer opinions, preferences, and attitudes; as a result, many organizations are more focused on the stories of customers. These stories can help organizations illuminate and improve moments that matter most to individuals. Often these stories are gathered through open-ended questions in surveys and questionnaires. As more and more qualitative feedback/stories are collected, the problem lies within how to leverage these consumer insights, positive or negative, for continuous improvement in organizations. These stories can serve to assist organizations in recognizing the behavior, preferences, wants, and [...]

Priority Support Makes the Grade

Priority Support Makes the Grade Priority support is key in resolving any technical issue. Regarding P1s, it seems suspiciously circumstantial that keyboards have the “1” and “!” on the same key. P1s are “Priority 1,” top-priority Support tickets addressing business-critical needs. If a support ticket comes in assigned as a P1, urgency from the NLP Logix Client Operations Team is actionable with the emphasis of taking action with an exclamation point! As tickets are channeled into the pipeline, they are assigned a priority level of P1, the most urgent, to P4, the lowest urgency. These levels are based on [...]