Business Process Optimization

Theme and Sentiment Analysis

Alexandra Morrison2022-10-19T19:02:52+00:00October 19th, 2022|Categories: Artificial Intelligence, Business Process Management, Business Process Optimization, Natural Language Processing|

Theme and Sentiment Analysis Many organizations are focused more and more on the experience of customers, employees, and partners recognizing that behind every person is a story. These stories can help organizations illuminate and improve moments that matter most to individuals. Often these stories are gathered through open-ended questions in surveys and questionnaires. As more and more qualitative feedback/stories are collected, the problem lies within how to leverage the insights, positive or negative, for continuous improvement in organizations. These stories can serve to assist organizations in recognizing the behavior, preferences, wants, and needs of those they serve—not as point-in-time insights, but as an ongoing relationship. “Businesses know there is a richness in [...]

Priority Support

Priority Support for Ticketing Process Regarding P1s, it seems suspiciously circumstantial that keyboards have the “1” and “!” on the same key. P1s are “Priority 1,” top-priority Support tickets addressing business-critical needs. If a support ticket comes in assigned as a P1, urgency from the NLP Logix Client Operations Team is actionable with the emphasis of taking action with an exclamation point! As tickets are channeled into the pipeline, they are assigned a priority level of P1, the most urgent, to P4, the lowest urgency. These levels are based on the ITIL standard if identifying the impact and urgency [...]