Support Tickets: Resolution is Near

2023-07-25T17:04:44+00:00August 31st, 2022|Categories: Model Performance Monitoring, Support|

Yeah, that's the Ticket It may not be the adrenaline rush of a coveted concert ticket or the panicked thump thump of the unwanted traffic ticket, but the Client Operations’ support tickets have a special place in the heartbeat of our technology solutions.  As NLP Logix’s Client Operations team channels production support tickets, they keep the steady beat of client solutions flowing.  The Client Operations team exercises their problem-solving prowess daily.  They are the front lines to getting our client solutions up and running during a critical outage, triaging issues and communicating the next steps to the client, and working behind the scenes on ongoing solution health tasks.  [...]