Robotic Process Automationsuzanne2021-09-15T18:45:13+00:00
Robotic Process Automation
What is RPA?
Robotic Process Automation (RPA) is the application of technology to automate Business Processes with a focus on both error reduction and taking on the mundane, routine tasks to free up employees for the more complex issues that require a human touch.
Will RPA work for you? Some questions you might want to ask are:
What areas of my current processes or workflows are redundant, but necessary? These could be things such basic document review, matching purchase orders to checks, or using systems that require lots of clicks to get you where you need to go.
Identifying steps that could have a huge impact, if they were a little faster. These could be things like speeding up response times, reducing downtime for maintenance or repairs, or programs that could run 24/7.
How accurate and consistent is your data? This is a key component for many RPA solutions to be successful. If the data is messy, not correctly labeled, or stale, your model will not perform well.
Sometimes finding answers to these questions can be challenging, especially in regards to your data. If you are struggling to find a good use case, have questions on your data, or just not sure which tools you will need for your project, we recommend starting out with an assessment before diving in.
The primary goal for a recent project with a medical coding company was to increase capacity and reduce costs. Using RPA combined with Natural Language Processing, we were able to accomplish the goal with three steps:
We mapped out their previous process to identify areas for automation
Using RPA, we automated all redundant tasks, like extracting and parsing data. This provided an average time savings of 60%
Using Natural Language Processing (NLP), the RPA model matched and suggested additional medical codes, further reducing the need for human interaction
Wondering where to start? Read about our approach to automation in this article