ITIL

Priority Support for Ticketing Process Regarding P1s, it seems suspiciously circumstantial that keyboards have the “1” and “!” on the same key.  P1s are “Priority 1,” top-priority Support tickets addressing business-critical needs.  If a support ticket comes in assigned as a P1, urgency from the NLP Logix Client Operations Team is actionable with the emphasis of taking action with an exclamation point! As tickets are channeled into the pipeline, they are assigned a priority level of P1, the most urgent, to P4, the lowest urgency.  These levels are based on the ITIL standard if identifying the impact and urgency [...]